How do I check where my order is?
Once your order is placed and accepted by the takeaway, you can visit your profile and check the order status by following the below steps.
Once you log in to your account > select the Order History option from the drop-down on the top right corner > You will then find your recently placed order > There you will find the Track Order option.
Once you click on the Track Order option you will be able to see the status of your order.
I did not get an order confirmation email?
If you have not received any email updates about your order confirmation, it is likely the emails were marked as spam. You may check your Order history for orders or click on Live Chat to contact our team with your name and email address used to ...
Placed an order but payment gone through twice.
This means the duplicate payment will be automatically credited back to your account within 3-5 business days. Just to be sure please log in to your Foodhub account and go to 'Order History'. If there are two orders reflecting in your account, then ...
I placed an order by mistake I need to get a refund.
The online ordering system is very easy to order. You just have to follow few steps to complete the order. Few customers might try to check some information online but they might end up placing an order. Sometimes customers end up placing an order ...
Order was not delivered.
If your order was not delivered, it may be due to the takeaway physically closing their premises for the day and not updating their website. Please drop us an email and we will look into it for you and arrange for a refund (if applicable). An order ...
My order was cancelled
The takeaway always tries to fulfil your order. The takeaway may have cancelled your order in some instances such as item out stock, takeaway closed early, or driver unable to reach you. On cancellation you can choose to order from different ...