Payment deducted Twice / I can see Duplicate Transaction.

Payment deducted Twice / I can see Duplicate Transaction.

In rare cases, a card transaction will be charged twice for the single order due to an error in the order processing or technical issues with the bank.

In those cases you will receive an automatic message from your bank to refund funds as per bank time period. If the funds don’t appear after that period, you may need to contact your bank to see their policy on holding voided authorizations.

Please login to your account and check the Order History for duplicate orders. If it shows one order, the duplicate payment will be refunded automatically. If there are duplicate orders, please contact the takeaway immediately or contact us on Live Chat to cancel the duplicate order and raise for refund.

    • Related Articles

    • Payment deducted Twice / I can see Duplicate Transaction.

      When you make an online order, sometimes you might be charged twice for the same order. If you check with the Takeaway they might also confirm receiving your order once. This scenario occurs when the payment is stuck between the systems. This can ...
    • Placed an order but payment gone through twice.

      This means the duplicate payment will be automatically credited back to your account within 3-5 business days. Just to be sure please log in to your Foodhub account and go to 'Order History'. If there are two orders reflecting in your account, then ...
    • Payment processed but order not confirmed.

      There is a system in place that will automatically issue your refund for when the order gets stuck in between systems. This can happen due to internet connectivity issues or server latency problems. We recommend checking with the takeaway first and ...
    • How do I save new card details?

      If you are using your card for the first time choose the payment mode as Card. Enter your card details on the next page and once your transaction is done the new card will be saved automatically .
    • Where can I see the refunded amount in my Foodhub Wallet?

      Foodhub Wallet on the Website - Go to the Foodhub Wallet option by clicking on the drop-down next to your name on the top right corner of the website. You can find the balance and refund history on the Wallet Page. Foodhub Wallet on the Mobile APP ...